SASSA Failed: How to Fix ‘Identity Verification Failed’ SASSA SRD Status

The ‘Identity Verification Failed‘ status can pose significant challenges, delaying vital financial assistance from SASSA SRD grants. If you’ve encountered a SASSA Status Check Failed, it’s crucial to understand the specific reason behind it. We can help you identify the reasons for the failed status and guide you through the process to resolve your SASSA Status Check issue. Once resolved, you can proceed to check your SASSA status online to confirm the payment dates for your approved monthly grant.

Reasons of SASSA Status Check Failed

There are several reasons why your SASSA Status Check may fail. This can be primarily attributed to technical glitches on SASSA’s side, which are common with online databases and typically get resolved over time. Below, you can find the reason for the failed SASSA SRD status check for the R350 grant.

Wrong Information or Spelling Error

If there are inaccuracies in your information such as the National ID number, phone number, grant reference number, or other details during the status check, it can result in a failed status check.

Technical Issues with Sassa Portal

Sometimes, technical or internet connectivity issues with the SASSA Status portal can prevent the status check from processing successfully. This can occur due to server problems or maintenance on the SASSA online system.

Identity Verification Failed

This indicates that the SASSA database did not find a match for the provided ID details in the Department of Home Affairs data. In such cases, verification must be completed in person at a SASSA office.

Read also:

• SASSA Status Pending
• SASSA Declined

Application Not Yet Processed

If you have recently applied for a grant or made changes to your application, the status may not update immediately. It could take some time for the system to reflect these changes.

How to Fix SASSA Status Failed for SASSA SRD Grant

1. Verify Your Information

Ensuring the accuracy of your information is crucial to resolving the ‘Identity Verification Failed’ status. Here are specific actions you can take to verify and correct your details:

• Double-Check Submitted Details: Review all information entered in your application, especially your ID number and bank details. Ensure names are spelled correctly and numbers are accurate to avoid errors.
• Check for Updates with Home Affairs: Recent changes in personal information may not be updated in the Department of Home Affairs’ records. Visit your local Home Affairs office with necessary documentation to verify and update details like name changes or corrected birth dates.
• Maintain Consistency Across Documents: Ensure information on your ID and provided to SASSA matches exactly across all forms and records. Consistency helps prevent identity verification failures.
• Use Official Documents as Reference: Always refer to official documents when completing or amending your SASSA application to avoid discrepancies.
• Verify Bank Details: While not directly related to identity verification, ensure bank details are correct and match those registered with Home Affairs to prevent delays in grant processing.

2. Biometric Verification

SASSA employs biometric methods, including facial recognition and digital ID document verification, to authenticate identities. These technologies help clarify discrepancies:

• Facial Recognition: This technology compares facial features in a submitted photograph with those in the ID document or previously stored databases. It analyzes various facial metrics to ensure consistency and verify the applicant’s identity.
• Digital ID Document Verification: SASSA uses digital tools to authenticate identification documents by checking embedded digital information against the national database. This ensures the document’s validity and authenticity.
• Fingerprint Scanning: While not used universally, fingerprint scanning may be employed in complex cases to provide additional evidence of identity, enhancing the verification process.

3. Exercise Patience

Navigating through the verification process can be time-consuming. It’s important to remain patient as SASSA processes and verifies your information.

Encountering an ‘Identity Verification Failed’ status is common, but manageable with the right steps and accuracy in your information. By promptly appealing and verifying personal details thoroughly, applicants can successfully overcome this challenge and gain access to SASSA’s SRD grants.

Wait to Verify the Application

If you have recently Change SASSA Phone Number for your SASSA application, please note that the status may not update immediately. It is advisable to wait for up to 30 days for your updated application to be processed before checking again.

Ensure Complete Application

An incomplete application can lead to a failure in the status check. To prevent this, ensure that you submit all required information in your application. If needed, update your SASSA application for the R350 grant and other social grants to ensure a smooth and successful process.

Appeal for Canceled Application

You can reach out to SASSA’s helpline to inquire about the reasons for a failed status. If your SASSA Grant Canceled, it’s crucial to take immediate action. If you feel the cancellation was unjust, you can appeal to the DSD (Department of Social Development) for reconsideration.

Contact SASSA

If you continue to experience issues, please contact the SASSA support team at 0800 60 10 11 or visit your nearest SASSA office for assistance. They will assist you in identifying the issue and provide guidance on the necessary next steps.

Important Note

Applicants must file a SASSA appeal within 30 days of receiving a rejection status for all social grants and SRD R350 grant applications. Ensure you use the same 13-digit South African identification number and phone number used in your original application.

FAQS:

Q. Why does SASSA keep saying “failed”?

Ans. SASSA may indicate “failed” due to issues with identity verification or other eligibility criteria not being met. It’s crucial to ensure all required documents and information are accurately submitted to avoid such errors.

Q. How do I fix identity verification failed?

Ans. To resolve identity verification issues with SASSA, make sure the documents submitted are valid and match the information provided. Contact SASSA directly for specific instructions and guidance on rectifying the verification failure.

Q. How can I fix SASSA Failed Error?

Ans. If your SASSA application has been declined, review the reasons provided carefully. Often, it’s due to incomplete documentation or eligibility criteria not being met. Correct any discrepancies and consider appealing the decision if you believe it’s unjustified.

How do I appeal a failed SASSA status check?

Ans. To appeal a failed status check with SASSA, gather all relevant documentation supporting your eligibility. Follow SASSA’s appeal process, which typically involves submitting an appeal form and any necessary evidence to substantiate your claim. Be sure to adhere to the specified timelines for appeals to ensure your case is considered promptly.

Q. What information do I need to verify to resolve this issue?

Ans. To resolve an issue with ‘Identity Verification Failed,’ you typically need to verify personal details such as your full name, ID number, address, and possibly additional documents like proof of address or identity documents. Ensure all information matches what was submitted in your application.

Q. How long does it take to resolve an appeal for an ‘Identity Verification Failed’ status?

Ans. The time to resolve an appeal for ‘Identity Verification Failed’ can vary. It depends on factors such as the completeness of your documentation, the complexity of your case, and the workload of SASSA’s appeals process. Generally, it’s advisable to follow up regularly and provide any requested information promptly to expedite the process.

Q. Can incorrect bank details cause an ‘Identity Verification Failed’ status?

Ans. Incorrect bank details themselves may not directly cause an ‘Identity Verification Failed’ status. However, accurate bank details are crucial for the successful processing of SASSA payments. Ensure your bank details are correctly entered and match your identity information to avoid payment issues or delays related to verification processes.